ImmoGalaxy FAQs and software
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Publishing
Publishing
which is the format that images must have to be correctly published on ImmoGalaxy?
images should be in JPG (Joint Photographic Group) format, so that they can be compressed without loosing too much quality.
how should images be prepared for the publishing through the Uploading form?
is it possible to publish an object on ImmoGalaxy without showing pictures?
no, it is not possible to publish an object without showing pictures. The navigation concept behind ImmoGalaxy is based on images (see how results of a search are presented?).
and what if the object should not be shown directly?
it is possible to omit details for privacy matters for example, and in this case it is suggested to show plans, designs, images of views, generic maps.
Navigation
how to go back to the ImmoGalaxy Home Page?
all pages in the site have a House as a logo in the left high corner: clicking on it with your mouse takes you to the main site page. Also the ImmoGalaxy logo at the top of the page does the same
how results of a search are presented?
ImmoGalaxy shows the results of a search (Simple, Advanced, with Map) in a Results window presenting basic information of the first 6 objects matching the search criteria (a reduced picture and, passing the mouse on it, location, type of object and price - if indicated). The Results window also shows the total number of the objects found and the number of pages that can be scrolled with the mouse.
how details of an object of interest can be viewed?
from the Results windows select the desired object (clicking with the mouse on the reduced image) and in the Main Presentation window the details of the chosen object (description, parameters, information on who sells or rents) will be shown; the different images can be seen in three different sizes and can be easily browsed with the help of the two buttons or directly with the image's menu list.
what is the meaning of the search through object ID?
This search allows to access a known object trough its ImmoGalaxy identification number (ID); you can insert the ID in the white space and click 'go' (or press Enter).
how can be printed the details of an object of interest?
from the Main presentation window select the button Complete prospect in order to view all details of the chosen object (included all images on one page) and then select the button Printable prospect: this opens an external new window ready to be printed via normal print function of the browser.
what is the reason of a missing translation in the description of some published objects?
all information related to an object is provided directly by our customers; ImmoGalaxy requires a mandatory description for the Italian language, but the other languages (German, French and English) are optional.
is it possible to point out orthographic or translation errors?
of course! the ImmoGalaxy Staff is willing to correct any error or orthographic misalignment that could be found on ImmoGalax site. Notes can be sent through the Information Request Form.
why objects don't always have images of medium-high quality?
images are provided by our customers and ImmoGalxy cannot force a standard image quality. We usually inform people (willing to publish) on the importance of the presentation material, and, in some cases, we offer our assistance for the preparation of new photographic material (indoor and outdoor images).
is it possible to point out broken or not valid links?
this communications are always welcome and should be sent through the Information Request Form. The ImmoGalaxy Staff regularly checks the site structure but some misalignments can occur and should therefore be corrected.
what to do if JavaScript errors appear on ImmoGalaxy pages?
in this case click on the OK button and the requested function will be executed normally (these errors are caused by the way the html loads JavaScript functions external to the pages).
why an object seen on ImmoGalaxy in the past cannot be found anymore?
the requested object has probably been removed or cancelled by the person who had previously published it. The ImmoGalaxy Staff cannot provide assistance in this case and can only suggest to print object Brochures when an object of interest is found (the brochure always reports data of the person or company selling or renting).
is it correct that some companies or operators do not have a link to their Internet site?
it is possible that these companies and operators don't have an Internet site at this time or they are in the process of developing one.
how is it possible that I don't receive an answer to a request made through the Information Request form?
all requests are automatically forwarded to publishers. Therefore, ImmoGalaxy has no role of intervention if no replies are received, and can only suggest re-contacting the publisher either by email or by phone.
what is the meaning of the ImmoGalaxy logo for a given object (instead of a company logo)?
the ImmoGalaxy logo is presented for private publications (made by private persons). It can occur that a professional or a company uses the ImmoGalaxy logo because they don't have their own or they doen't want to show it.
how is it possible that some objects don't show complete information of the publisher?
it is possible to publish in an anonymous manner for privacy reasons. In this case no Name and Lastname are shown but only the information related to contact possibilities (this is, email address and phone numbers).
how can be requested Login information to the reserved area in case of a loss?
Lost Login information can be requested by email to info@immogalaxy.ch or by phone calling the number +41 91 941.08.01. Important: Login details will be sent only via electronic message or fax, in no case they will be communicated over the phone.
not found the right answer to your question?
it is always possible to send a question through the ImmoGalaxy Information Request form. The ImmoGalaxy Staff will take particular care about your request and will answer you as soon as possible.
Browser
ImmoGalaxy has been developed for an optimal navigation with one of the following browser:
Mozilla 1.4 and above versions
Netscape® Navigator 6.0 and above versions
Microsoft® Internet Explorer 5.0 and above versions
For older browsers, a procedure will automatically present the previous version of ImmoGalaxy. New and updated versions of browser are available in the Software section.
Javascript
JavaScript functions must be enabled.
Display resolution
it is suggested an optimal display resolution of 1024x768 pixels; in any case, ImmoGalaxy can be correctly navigated with a resolution of 800x600 pixels.
ImmoGalaxy doesn't require installation of particular software or plug-ins but just a browser as indicated in the System Requirements section. For your convenience, the ImmoGalaxy Staff proposes the following software library:
Navigation / browsing software
Software for the navigation on Internet, the management of attachments and plugins
Compression / archiving software
WinZip, archive/extract, compress/decompress
WinAce, archive/extract, compress/decompress most of the known types of archive-files
Gzip, mostly for unix, but available for Windows, too
Bzip2, mostly for unix, but available for Windows, too. A bit slow, but is the one that compress the most.
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